FAQ
ANS. We can easily port the numbers you already have into our system and turn them into full tracking numbers.
ANS. Yes. You will be able to change the “ring to” number as often as you like and it only takes seconds!
ANS. Our system stores the data from your incoming calls as long as you have an account with us
ANS. Yes, with our search tool you can enter the persons name or number into the search bar and our system will look through your records for that person/number.
ANS. Yes, you can very easily email a call to someone. Go to the Knowledge base in the main menu to learn how! It’s quite easy!
ANS. Yes, you can login anywhere there is a computer with an internet connection.
ANS. Call or email and we can add numbers into your account asap. If you have a corporate account you can learn how to add your own numbers by going to our “Knowledge Base” in the main menu tab above. There you will find the same question with a step by step guide and screenshots in the answer!
ANS. Yes, you can export in Excel or CSV by going to the export tool button on any report. To see details and screenshots of how this is done go to the Knowledge Base in the main menu and locate the Export question. You can also print the Analysis Reports by right mousing on your screen and scrolling to print!
ANS. Yes, by “right clicking” on the report you can print directly from the system.
ANS. Any business that uses a phone to talk to their customers can benefit in call/ad tracking telemanagement.
The Top 10 Benefits to Using Call Tracking
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1. It can better track ROI by allowing you to compare advertising channels
Call tracking provides information to help you determine what your actual return on investment is for different marketing sources/campaigns. Using unique phone numbers that can be tracked can let you know what ads are producing the most profit. The use of unique phone numbers that can be tracked can also allow you to make quick comparisons between different channels you may be using to run ads. For example, you may discover that your newspaper advertising is actually producing very few conversions. This can allow you to focus on other channels like say the internet and radio that are more profitable.
2. Never Miss a Sale Due to Missed Calls
3. Virtually Limitless Reporting
Call tracking software gives you the ability to produce reports with all kind of information regarding the callers, call lengths, number of calls and more. This information can be accessed at anytime.
4. IT IMPROVES CALL FORWARDING
The use of call tracking allows you to forward a call to the right staff member immediately. No longer will a sale be lost due to a caller becoming frustrated by not being able to quickly speak to the right person.
5. IT CAN HELP YOU BETTER TARGET YOUR MARKETING
A lot of this information produced from call tracking can give you a better idea of what the actual demographics of your customers are. You can determine exactly who they are and where they live. This can allow you to produce more targeted advertising to reach those customers.
6. CALL RECORDINGS PROVIDE VALUABLE INFORMATION
You can also record your incoming calls with call tracking. This can give you some very valuable information. You can discover what kind of problems large numbers of your customers are experiencing or what products they prefer. This kind of intelligence can allow you to make the appropriate shifts in your plans much faster.
7. IT HELPS MEASURE THE EFFECTIVENESS OF YOUR INTERNET OPERATIONS
Unique tracking phone numbers can also be used to assist your internet marketing efforts. Using these numbers, you can determine exactly which landing pages are actually producing calls. This can allow you to learn how to better focus and craft your online marketing.
8. IT CAN HELP REFINE YOUR SEO
Call tracking can help improve your search engine optimization as well. You can use it to collect information regarding your pay per click marketing to see exactly what keywords are producing calls. This can help you better refine your SEO and focus on the keywords that are actually attracting customers.
9. IT HELPS YOU MANAGE YOUR STAFF
Call tracking gives you the ability to more successfully manage your call center staff. With the ability to record the calls and additional information, you can determine whether or not your staff is doing a good job of assisting customers and closing deals over the phone.
10. YOU CAN DETERMINE PEAK CALL HOURS
Call tracking allows you to record exactly when calls are coming in. With this compiled information, you can pin point exactly which days and which hours of the day you receive the most calls. This allows you to ensure you have your business staffed accordingly.
ANS. Yes, we could assign your salespeople tollfree numbers and forward them to their cellphones, when someone calls from their tollfree numbers it will record the entire conversation.
ANS. As many as you want/need.
ANS. The system captures/records every incoming call whether it is answered or not, turning your business into a 24/7 business.
ANS. Yes. Run your call report. Click on the customer you want to add notes to. See details and screenshots of exactly how to do this by going to Knowledge Base in the Main Menu and locating this question.
ANS. You can email your account manager, Call us directly, or go to the Knowledge Base in the Main Menu and locate this question. You will see details and screenshots of exactly how to do this.
ANS. Yes, have them call and said you referred them, depending on how many locations they have dictates how much you’ll save ie. they have 10 locations, you save 10% for 10 months (not including minutes) if they have 20 locations, you’ll save 20% for 20 months (20% for 20 months is the most you can save, unless we discuss beforehand)
Benefits
With our system you will not only have the ability to forward a line to another to avoid missing a call, but should you opt to not forward your numbers, you will still be able to log in and see the available data from all incoming calls at any time. The calls will be there for you to manage – call back, review, etc.
Vital information of prospects responding to any advertisement by telephone is delivered and captured in real time. This vital information is intelligently presented via a secure website, daily or weekly, via email or Instantly upon login.
As a business it is imperative that you know if your advertising dollars are working for you. With our system you have a real, unbiased view, of where your advertising dollars are best spent. With the charts and graphs at your fingertips, you have access to real knowledge via the website.
The system captures/records every incoming call whether it is answered or not, turning your business into a 24/7 business. You may turn recording on or off on any number
You can also record your incoming calls with call tracking. This can give you some very valuable information. You can discover what kind of problems large numbers of your customers are experiencing or what products they prefer. This kind of intelligence can allow you to make the appropriate shifts in your plans much faster.
In today’s “sue happy world” you must take the proper measures to protect you and your company from “frivolous” lawsuits. With SelecTrucks Call Tracking you can always have the recording to verify what was said, and what was not.
We can “port” any or all of your current toll free numbers into our system, making them “tracking” numbers. (this process takes approx. 2 weeks)
We can assign you toll free or local numbers from our pool of numbers in seconds.
In most markets, we can assign local “tracking” numbers. Why only capture the incoming calls from toll free numbers when you are able to capture the caller information and record calls from your local number? It’s important to track all incoming calls for a true marketing ROI.
We can assign Vanity numbers (takes approx. 2 weeks) If the number is available, we can get it.
With our system, you are able to login and forward your number. Log in and forward your numbers to your cell phone. Log back in and forward it back to the original number. You can do this as often as you like, so you will never miss your customers calls again.
Call Tracking makes building your priceless database of prospective buyers automated! This database will allow you to have your customers contact information, when they last called, and what you discussed.
Not only will a database, improve and measuring marketing programs, it will additionally provide you with an avenue to manage your customer relationships, develop customer intimacy and helps in describing the extent of marketing successes to senior management.
The possibilities for marketing directly to this database are endless. Where could you obtain a database more valuable than the one of callers who you already know are interested in your product or service?
Your new system can very easily be used as a lead management system if you do not currently have access to one. When someone calls, you can log into your account and add notes and update your customer information.
After your system starts recording, it records the rings, the call, and if your answering machine picks up, it records the message left. You are able to login from anywhere and listen to your messages!
When you put our “tracking numbers” in your marketing you can look at and print all the graphs you need to see/prove your marketing. No longer will you have to put together graphs and charts, your system takes care of that for you.
Sort your calls by Campaign-Time Stamp-Ring Count-Minutes: Seconds-Do not call list-Caller ID (numerical)-Name Address City State Zip.
With the Export tool in your system, with the click of your mouse you are able to mail out follow up letters, Thank you cards, monthly specials etc. You may also Export the information into Excel, Lead Management Systems etc. In fact, in most cases we can integrate your incoming calls with your current lead management system!
If you have toll free numbers, chances are you receive many telemarketing calls. With our system, you are able to login, and “blacklist” these numbers. Why pay for someone to solicit you?